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Maintenance Service Agreement

Home > Services > Maintenance Service Agreement

For all our solution contents integrated as software and hardware, maintenance services tailored to user needs are provided after commissioning.

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The Maintenance Service Agreement is the core philosophy of Ergosis, ensuring seamless operation even after the system is designed and commissioned.

Giving equal importance to service quality as to products and projects, Ergosis continues to provide professional service through “Service Continuity and Service Agreement” after the system is delivered.

Our maintenance agreement service is structured to provide uninterrupted service 24/7 with a dedicated post-sales service department consisting of expert and trained engineers, technicians, and programmers.

Our technical service has been operating in compliance with TS-12540 criteria since the year 2000.

As a quality requirement of the service, Ergosis, for customers with maintenance agreements, supplies replacement products for items that cannot be repaired on-site. This way, Ergosis customers, by having a maintenance agreement, guarantee the uninterrupted operation of the system.

Technical support can be provided remotely or on-site at different SLA levels (5 days | 8 hours or 7 days | 24 hours). Faster, more efficient, and economical services can be included under an annual maintenance and technical ticket agreement.

  • The scope of remote and on-site service & support for Ergosis products includes:
  • Software updates, authorizations, server changes, additional report needs,
  • Periodic maintenance, repair, spare parts supply.
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